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Privacy Policy

A legal disclaimer

Sara’s Safe Haven Pet Care LLC**

 

Last Updated: December 2025

 

Sara’s Safe Haven Pet Care LLC (“we,” “our,” “us”) is committed to protecting your privacy and ensuring that your personal information is handled with care, transparency, and security. This Privacy Policy explains what information we collect, how we use it, how we safeguard it, and the rights you have regarding your data. By using our website, booking platform, social media pages, or any of our services, you consent to the practices described in this policy.

 

1. Information We Collect

We collect information to provide safe, reliable, and personalized pet-care services. This includes:

A. Personal Information

  • Name

  • Address

  • Email address

  • Phone number

  • Emergency contact information

B. Pet Information

  • Pet name, breed, age, and gender

  • Veterinary information and vaccination records

  • Behavioral notes, feeding preferences, and routines

  • Medication details and dosage instructions

  • Health conditions, allergies, and special care needs

C. Booking & Payment Information

  • Service dates, booking history, and care preferences

  • Notes related to your pet’s stay and behavior

  • Payment details processed securely through third-party platforms

    We do not store full credit card numbers on our systems.

D. Technical Information

When you interact with our website or booking systems, we may collect:

  • IP address

  • Browser type and device information

  • Pages visited and referring website

  • Cookies and similar technologies to enhance your user experience

You can control certain cookie settings through your browser.

 

2. How We Use Your Information

We use your information to:

  • Process and manage bookings and reservations

  • Communicate with you regarding your pet’s stay, updates, and changes

  • Provide safe, personalized care for your pet based on their needs

  • Maintain internal records, invoices, and service history

  • Improve our services, website, and overall customer experience

  • Notify you of important updates, policy changes, or service changes

  • Comply with legal, tax, and regulatory requirements

  • Respond to emergencies and coordinate with veterinarians when necessary

We may also use aggregated, non-identifiable data for internal analysis and service improvement. This aggregated data does not identify you personally.

 

3. Sharing Your Information

We do not sell or rent your personal information. We only share your information in limited situations:

A. With Your Consent

  • When you request or authorize us to share information (for example, sending photos or updates through preferred communication channels).

B. With Third-Party Service Providers

We may share information with trusted third parties that help us operate our business, including:

  • Booking and scheduling platforms (such as Revelation Pets and, when applicable, Rover or Wag)

  • Payment processors

  • Website hosting and email service providers

These third parties only receive the information necessary to perform services on our behalf and are expected to protect your information and use it only for the agreed-upon purpose.

C. For Safety, Legal, or Compliance Reasons

We may disclose information when:

  • A pet requires emergency veterinary care or medical attention

  • Required by law, regulation, subpoena, or court order

  • Necessary to protect our rights, safety, property, or the safety of others

 

4. Data Security

We take reasonable steps and use commercially appropriate safeguards to protect your information from loss, misuse, unauthorized access, disclosure, alteration, or destruction. These measures may include:

  • Using secure booking and payment platforms

  • Limiting access to personal and pet information to those who need it for business purposes

  • Using passwords and access controls on our systems

While we strive to protect your personal information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security but remain committed to maintaining strong, responsible security practices.

 

5. Data Retention

We keep your information for as long as necessary to:

  • Provide pet-care and related services

  • Maintain accurate business, financial, and tax records

  • Comply with applicable laws and regulations

If you no longer wish for us to keep your information, you may contact us to request deletion, subject to any legal or record-keeping obligations we must follow.

 

6. Your Rights & Choices

Depending on your location and applicable law, you may have the right to:

  • Request access to the personal information we hold about you

  • Request corrections or updates to inaccurate or incomplete information

  • Request deletion of your personal information, when legally permissible

  • Restrict or object to certain types of data processing

  • Opt out of non-essential promotional communications

To exercise these rights or submit a request, contact us at:

Email: sarassafehavenpetcarellc@gmail.com

We may ask for reasonable information to verify your identity before fulfilling your request.

 

7. Children’s Privacy

Our services are intended for adults booking pet-care services. We do not knowingly collect personal information directly from children under 18. If we become aware that we have received information from a child under 18, we will take steps to delete it as soon as reasonably possible.

 

8. External Websites & Third-Party Links

Our website, social media pages, or booking platforms may contain links to third-party websites or services. We are not responsible for the privacy practices, policies, or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

 

9. Changes to This Privacy Policy

We may update or modify this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we update the policy, we will revise the “Last Updated” date at the top.

Your continued use of our website, booking systems, or services after any changes are posted constitutes your acceptance of the updated policy.

 

10. Contact Information

If you have any questions, concerns, or requests related to this Privacy Policy or how we handle your information, please contact us:

Sara’s Safe Haven Pet Care LLC
Central Texas
Email: sarassafehavenpetcarellc@gmail.com
Website: www.sarassafehavenpetcare.com

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